Refund & Cancellation Policy

1. Free Trial and Free Access

• The Traydzee trial runs for 14 days and does not require a credit card.
• Nothing is charged when the trial ends.
• When the trial ends, your account moves to Traydzee Free. Free access does not expire.
• Traydzee Free provides limited access to the Services. The features included at the free tier are described on the Website and may change.
• You are charged only if you choose a paid plan and complete checkout.
• Your trial length and remaining trial days are visible in your account.

2. Subscription Renewal

• Paid plans renew automatically at the end of each billing period, at the price shown at checkout, until you cancel.
• Monthly plans renew each month. Annual plans renew each year.
• Your next renewal date is visible in Billing & Subscription in your dashboard.
• If the subscription price changes, we will give you notice before the change takes effect, and you may cancel before renewing at the new price.

3. Cancellation

You may cancel your Traydzee subscription at any time. No notice period is required.

To cancel:

• Use the Billing & Subscription option in your dashboard, or
• Email us at support@traydzee.com

When you cancel:

• Cancellation takes effect at the end of your current billing period
• You keep full access until that period ends
• No further charges will occur after cancellation
• Your account and saved data are not deleted. If you subscribe again later, you can pick up where you left off.

4. Cancelling and Refunding Are Not the Same Thing

Cancelling stops future charges. It does not reverse a charge that has already been processed. If you cancel after a renewal has already been billed, that charge stands unless a refund is separately requested and approved under Section 5.

If you want to stop a renewal, cancel before your renewal date. Your renewal date is shown in Billing & Subscription.

5. Refunds

Refunds are handled under the following rules:

• Requests must be made within 14 days of your first charge
• Each account is eligible for one refund
• Refunds are issued only to the original payment method
• Approved refunds may take 5–10 business days to appear, depending on your bank

Refunds are reviewed on a case-by-case basis and are not guaranteed.

To request a refund, email support@traydzee.com with the email address on your account and the date of the charge.

6. Situations That Are Not Refundable

Refunds are not issued for:

• Partial billing periods
• Renewals where the subscription was not cancelled before the renewal date
• Account inactivity
• Dissatisfaction raised after extended use, beyond the 14-day refund window

This section does not limit any refund rights you may have under applicable law.

7. Billing Issues and Duplicate Charges

• A pending charge is not a completed charge. Pending charges often resolve on their own within a few business days.
• If a duplicate charge fully settles, contact support@traydzee.com and we will review it promptly.
• If a payment fails, update your payment method in Billing & Subscription. Once updated, your subscription continues normally.

8. Chargebacks

We ask that you contact us before initiating a chargeback with your bank. We can usually resolve billing issues faster and more directly, and banks do not have access to your subscription history.

If a chargeback is filed, access to the Services may be limited while it is reviewed. Repeated chargebacks may result in account restrictions.

9. Contact

Questions about this policy may be sent to support@traydzee.com.

Stoxie LLC, 5528 S Fort Apache Rd, Las Vegas, NV 89148