How can we help?

Getting started is simple.

1. 01Create your account — sign up with your email and create a secure password.
2. 02Explore the dashboard — access stocks, funds, themes, and AI-powered insights in one place.
3. 03Search or browse — look up specific assets, explore themes, or discover new opportunities.
4. 04Read the insights — each asset includes clear explanations, supporting data, and AI-driven analysis to help you understand the bigger picture.

Traydzee helps you research individual stocks, funds, and ETFs, explore market themes, and review AI-powered insights designed to make investment intelligence easier to understand. The platform is built to support better decision-making with clear explanations and guided analysis.

Yes. Traydzee is designed to make professional-grade investment intelligence easy to understand and easy to use, even if you do not have a finance background.

Traydzee's insights are generated using advanced AI models that analyze hundreds of data points, including fundamentals, performance trends, peer comparisons, and market signals.

Each insight includes a plain-English explanation so you can understand:

• what the rating is
• which factors drove it
• which matter most

Traydzee helps you understand what the data shows. It does not replace your judgment.

Yes. Traydzee supports research across:

• individual stocks across global markets
• funds and ETFs, including performance, holdings, and risk context

You can move between asset types and explore how stocks and funds connect.

That is exactly what Traydzee is built for. We focus on:

• clear explanations instead of jargon
• context around metrics, not just raw numbers
• AI-assisted summaries that explain why something matters

If something still feels unclear, our support team is happy to help.

Depending on the asset, Traydzee insights may include rating rationale, fundamental analysis, peer comparisons, earnings summaries, news, technical context, and broader market signals. The platform also supports thematic discovery, alerts, and an investment-focused AI assistant experience.

Approximately 15,000 US-listed stocks. That's narrower than Traydzee's full research universe, so some securities you can research with StockZee won't have a sentiment reading.

No. Traydzee provides data-driven insights and explanations, but it does not provide personalized investment advice or recommendations.

Manage your subscription plan, payment method, and billing history directly from your dashboard. Inside the Billing & Subscription section, you can:

• view your current plan
• see your 14-day free trial status
• view your next payment date
• track trial progress
• update your payment method
• review billing history
• access invoices and receipts

This is the main place to manage your Traydzee subscription.

Yes — 14 days, no credit card required. Nothing is charged when the trial ends. Your account moves to Traydzee Free, which doesn't expire. To continue with Premium, choose a plan and add payment whenever you're ready.

Nothing is charged, because no card is required to start the trial. Your account moves to Traydzee Free, which doesn't expire. Traydzee Free includes 5 lifetime searches and the top 10 results per search, with access to StockZee, FundZee, and ThemeZee. SignalZee, PulseZee, Zeena, and report export are Premium features. To get those back, upgrade to Premium whenever you're ready.

Yes. Once you upgrade to Premium, your plan renews automatically at the price shown at checkout until you cancel — monthly plans each month, annual plans each year. Your next renewal date is in Billing & Subscription. There is no automatic charge during or at the end of the free trial, since no card is on file.

You can cancel your subscription at any time from your dashboard. Once canceled:

• cancellation takes effect at the end of your current billing period
• you continue to have full access until that period ends
• no further charges will occur after cancellation

Yes — you can stop anytime. Because no card is required to start the trial, nothing is charged when it ends unless you choose a paid plan.

No. Canceling does not delete your account or saved data. If you resubscribe later, you can pick up where you left off.

Go to Billing & Subscription in your dashboard and select Edit in the payment method section. Payments are securely processed by Stripe.

Invoices and receipts are available in Billing & Subscription in your dashboard. Payments are securely processed by Stripe.

If your payment fails, update your payment method in your dashboard as soon as possible. Once your payment method is updated, your subscription should continue normally.

Some payments require an extra verification step from your bank. If that happens, open your subscription area and complete the verification step to prevent disruption.

Most charges happen for one of these reasons:

• you started a paid plan after your free trial
• your subscription renewed

You can review your billing history, current plan, and upcoming charges in your account. If something looks incorrect, contact support@traydzee.com and we'll review it with you.

This usually means the subscription was canceled after the next billing date had already processed. Canceling stops future charges. It does not retroactively reverse charges that already processed.

A pending charge is not always a completed second charge. Pending charges often resolve automatically within a few business days. If a duplicate charge fully settles, contact support and we'll review it promptly.

Refund requests are reviewed case by case, under these guidelines:

• requests must be submitted within 14 days of the first charge
• each account is eligible for one refund
• refunds are issued to the original payment method
• approved refunds may take 5–10 business days to appear

Refunds are not guaranteed.

Refunds are not issued for:

• partial billing periods
• failure to cancel before renewal
• account inactivity
• dissatisfaction after extended usage beyond the refund window

If a refund is approved, it may take 5–10 business days to appear, depending on your bank.

Please contact Traydzee support first. We can usually resolve billing issues faster directly. Banks do not have access to your subscription history, and chargebacks can take weeks to resolve.

If a chargeback is filed:

• we may need to submit account and billing evidence
• access may be temporarily limited during review
• repeated chargebacks may result in account restrictions

Our goal is always to resolve billing issues directly and fairly.

Traydzee uses institutional-grade financial intelligence technology and advanced AI models focused on:

• reliable data sources
• traceable AI outputs
• clear reasoning behind every insight

Data refreshes twice daily. Social sentiment updates every five minutes. Traydzee is not a real-time trading platform — figures reflect the most recent update available, and market conditions can change between updates.

No. Traydzee is educational research. It analyzes public data and explains what it shows, but it doesn't know your financial situation or goals, and nothing it produces is a recommendation to buy, sell, or hold. Stoxie LLC is not a registered investment adviser or broker-dealer. The decisions are yours.

Protecting your data is a core part of how Traydzee is built. We use industry-standard security practices and trusted payment providers. Our support team will never ask for full card numbers, passwords, or authentication codes.

Support will never ask for:

• your full card number
• your password
• authentication or verification codes

If anyone asks for this information, do not share it.

No. The underlying conversational layer is designed for investment-related use cases, with controlled responses, integrated FAQs and guides, internal data connections, and compliance-aware behavior rather than open-ended generic chat.

Try resetting your password using the email associated with your account. For security reasons, account merging and manual login email changes are not supported through standard support flows.

Check your spam or junk folder first. Then make sure you entered the same email address you used to sign up. If the reset email still does not arrive, contact support.

Try these steps first:

1. 01Refresh the page or log out and back in
2. 02Check your internet connection
3. 03Make sure your browser is up to date

If the issue continues, email support with:

• a brief description of the problem
• the page or feature you were using
• screenshots, if available

Refresh the page, log out and back in, and try again. If the issue continues, contact support and include the page you were trying to access plus a screenshot if possible.

Update your payment method in your dashboard and try again. Once updated, your subscription should continue normally.

Some card payments require an extra authentication step from your bank. Open your subscription area and complete the verification step to avoid interruption.

Refresh the page and try again. If the issue continues, contact support with the asset you were viewing, the page you were on, and a screenshot if possible.

Email support@traydzee.com. Support hours are Monday–Friday, 9:00am–5:00pm PST, and most inquiries receive a reply within 24 business hours.

To help us resolve the issue faster, include:

• a brief description of the problem
• the page or feature you were using
• screenshots, if available

Contact support right away if:

• you believe a duplicate charge fully settled
• your payment failed and updating your card did not fix it
• your payment requires verification and you still cannot complete it
• your password reset email never arrives
• your billing details look incorrect